Customer access to commercial property: a checklist

Access starts before the entrance and includes pavements, entry and internal circulation. Consider customers, staff and deliveries, using professional advice for technical and regulatory requirements. A lift or ramp alone does not establish that the whole route works for everyone.

Practical steps

1. Test the full route from arrival point to service area
2. Record thresholds, narrow doors and obstacles requiring assessment
3. Establish feasible alterations, permissions and costs before choosing

General guidance. Consult qualified professionals on legal, financial and technical matters specific to your transaction.